OPEN BANKING AT FIDBANK UK 

What is Open Banking?

Open Banking provides a secure way for trusted companies to access your banking information, but only if you agree. These companies are known as Third Party Providers (TPPs) and are all regulated by the Financial Conduct Authority (FCA).

With your permission, a TPP can:
- Show you all your accounts in one place, even across different banks.
- Help you manage your money more easily.
- Initiate payments directly from your account without needing a card.
Open Banking is part of a UK-wide initiative introduced under European and UK law (PSD2 and the UK Payment Services Regulations 2017) to offer you more choice, control, and transparency.

Who is able to access my account?

Only companies that are authorised and regulated by the FCA can use Open Banking to connect to your account.
You can check whether a company is authorised by searching the FCA Register (https://register.fca.org.uk). If a provider is not authorised, we will not permit them to access your account.

How does consent work?
- You are always in control. No one can view your data or make a payment without your permission.
- If you choose to use a TPP service, they will clearly explain which data they require and why.
- You will then be redirected to our secure login page to verify your identity using Strong Customer Authentication (two-factor login).
- Once you approve, the TPP will only be able to access the data you have agreed to share, and only for the period you have authorised.
You can withdraw your consent at any time.

What data is permitted to be shared?
Depending on the service, you may choose to share:
- Account details (e.g., sort code, account number, account name).
- Transaction history and balances.
- Permission to initiate payments from your account.
We will never share your data unless you’ve given us permission.

Your rights and protections
- You are protected: The same fraud protections apply as if you were using your online banking directly.
- You are in control: You decide what to share, with whom, and for how long.
- You can stop access anytime: Withdraw consent instantly through online banking, the mobile app, or by contacting us.
- Refunds for unauthorised payments: If something goes wrong, we will investigate and refund you unless you have acted fraudulently or with gross negligence.
- Your account terms and conditions apply.

How can I manage or withdraw consent?
You can manage which TPPs have access to your account:
- Log in to FidBank Online Banking.
- Go to Settings > Third Party Access.
- Remove or update consents at any time.
You can also contact us if you need help managing consents.

Is Open Banking secure?
Yes. Open Banking has been designed with security at its core: - All TPPs must be FCA-authorised.
- We use Strong Customer Authentication every time you approve access.
- All data shared is encrypted and protected to the same standard as your online banking.
Remember: You should never share your login details or passwords with anyone, including TPPs.

FAQs
Do I have to use Open Banking?
No. Open Banking is optional. You can carry on using our services as normal.

Will TPPs see my login details?
No. You log in directly with us, and TPPs never see your username, password, or security codes.

Can I change my mind?
Yes. You can withdraw consent at any time via online banking, our mobile app, or by contacting us.

What if something goes wrong?
You are protected by law. If an unauthorised transaction takes place, we will investigate and refund you (unless you acted fraudulently or with gross negligence).

Need help?
If you have questions about Open Banking, contact us:
- Call us on 0044 (0) 20 7920 6100
- Email us at customerservices@fidbank.uk
- Or visit your local branch.

You can also learn more about Open Banking at https://www.openbanking.org.uk

For Developers
If you’re a regulated Third Party Provider, for API documentation, sandbox access, and onboarding information, visit:


https://ob-personal.fidbank.co.uk/ - Open Banking for Personal Customers

https://ob-corporate.fidbank.co.uk/ - Open Banking for Corporates