Contact Us
We are here to help with your banking, account, payment and service enquiries.
How Can We Help?
Contact us by telephone, email or by visiting our London office.
Call Us
Customer Services are available Monday to Friday, 9:00am to 5:00pm.
+44 (0) 20 7920 6100
Call UsEmail Us
Send us an email and the relevant team will respond to your enquiry.
Visit Us
You can visit our London office for further assistance. To help us provide the best possible service, we encourage you to contact us in advance and arrange an appointment.
1 King’s Arms Yard
London
EC2R 7AF
Lending Enquiries
Choose the team that handles the product you are enquiring about.
Retail and Wealth Management
Product features
- Buy-to-let mortgages
- Property purchase and refinancing
Trade Finance
Product features
- Import and export letters of credit
- Guarantees and documentary collections
- Import and export financing
Corporate and Commercial Banking
Product features
- Commercial lending
- Business borrowing enquiries
Customer Support
For specific service requests, please contact the appropriate team below.
Feedback
Your feedback is valuable to us. Help us improve our products and services.
feedback@fidbank.ukLost Or Stolen Card
Contact us immediately if your card has been lost, stolen or compromised.
support@fidbank.ukComplaints
If you are not satisfied with any aspect of our products or services, please contact us.
complaint@fidbank.ukSecurity Reminder
FidBank UK will never ask you to disclose your password, PIN or full security credentials by email or telephone. If you receive a suspicious message or notice unusual activity on your account, please contact us immediately.